Multiportal
multiportal.io ↗Hosted Network · Sydney, AU · 2017 – 2025 · Designer & Lead Developer
A Sydney telecom needed a self-serve IaaS portal so service providers and enterprise customers could provision, manage, and bill virtual infrastructure without a support ticket. Existing tools were single-tenant; the business required multi-tenant from day one.
Small remote team. Integrations across vCloud, Sophos, Xero, and Eway — each with its own auth, rate limits, and failure modes. Customer data isolation had to be bulletproof; one tenant leaking into another's billing or VM list would end the business.
Designed and built the multi-tenant architecture, ordering flow, rebilling engine, invoice generator, and the API integration layer that kept the four upstream vendors in sync. Replaced a 4-hour-per-task manual process with automated workflows.
Cut manual processing time per task by 50% (4 → 2 hours). Powered the company's growth into enterprise accounts across Australia. The product's still live and serving customers eight years on.